ClubLog Account and Data Deletion

You can request deletion of your account and related data for the ClubLog Android app and web service provided by Toris.

How to request deletion

  1. Use the button below to send a deletion request from an email address where you can receive a reply.
  2. Use 클럽로그 계정 삭제 요청 (ClubLog account deletion request) as the subject. Include the sign-in account information (email or Kakao) shown on the app’s account screen and your team name.
  3. Your request is accepted after you reply to the identity-verification instructions.

Email an account deletion request

In the app, open Team tab → Account and data deletion to view these same instructions. Team owners should first transfer ownership to another administrator or tell us whether the entire team should be deleted.

Data deleted

Data that may remain

Team schedules, match records and scoring events created jointly with other members may remain as team-owned data after the author’s identifying information is removed, to preserve team operations and record integrity. Security and error logs are kept for up to 7 days after creation. Information subject to a legal retention obligation is stored separately for the required period and then deleted.

Withdrawing optional analytics consent

On each device, choose Do not consent in Analytics settings on the sign-in screen or Optional usage analytics → Settings on the account screen. This stops new transmissions and resets the local analytics identifier. Past pseudonymous records in Google Analytics/Firebase are not matched to individual accounts and are not automatically identified or deleted by an account deletion request by email. Event-level and user-level data follows the 2-month retention setting and Google’s periodic deletion process. Aggregated reports are not subject to that setting and may remain separately. Withdrawal does not immediately delete records already stored by Google.

Processing time

Requests with completed identity verification are processed within 30 days. We notify you of completion by email. Contact: korea@toris.kr

Read the ClubLog privacy policy